RULES OF USER’S SUPPORT
DEAR USER! PLEASE READ THE TEXT OF THE AGREEMENT. THE RULES OF USER’S SUPPORT ARE BINDING FOR ALL USERS OF ANY GAME.
BASIC TERMS AND CONDITIONS
Playvision (Company) - refers to PLVS GAMES LTD.
Account - the User's account in the Game.
Games - means the software program, including for personal computers (PCs) and mobile devices, provided by the Company to its affiliates, and/or its partners, and/or used by them as specified on the Platform and/or on the Third Party Platform (as applicable) used by You on any electronic device.
Content - refers to all software (including without limitation all games, titles, and computer code), Games, communications (including without limitation all stories, dialogues, concepts, documentation, and character profile information), images, sounds, audio-visual effects, accounts, Virtual Currency and Virtual Items, and material produced by Playvision and/or received or made available while playing the Games or developed during the course of the Games.
GENERAL PROVISIONS
An essential for the conclusion and execution of this Agreement is the unconditional acceptance and compliance by the User of the following documents ("Mandatory Documents"):
The Terms of Use posted at:
The Company's Privacy Policy, posted at:
Fair Play Policy posted and/or available on the Internet at:
TECHNICAL SUPPORT FUNCTIONS
When users contact technical support, the Company requests on the following issues:
payment issues related to Accounts;
technical and security issues;
questions about compliance with Mandatory Documents, blocking and deleting game accounts and/or appealing them.
other issues related to Accounts and Games.
THE PROCEDURE FOR PROVIDING TECHNICAL SUPPORT
The procedure for providing technical support to the user includes the following steps.
The User sends a request to the Company's technical support by using e-mail or a special form.
The company reviews the Player's request and, depending on the complexity of the request, provides a solution and notifies the player of the deadline for providing a solution. The response time is up to 5 business days.
The support staff processes personal data in accordance with the Terms of the Privacy Policy - if such a request was sent to the Company via e-mail or the Company's services, in accordance with the Personal Data Processing Policies of the Platforms - if such a request was sent using the functionality of the Platforms.
The Support Service may apply liability measures and penalties provided for in the Agreement to Users.
The Support Service has the right not to respond to User requests if they are made in violation of section “USER RESTRICTIONS” of these Rules.
You have the right to appeal the decisions made by the Support Service if you consider them unfair or incorrect. To do this, you must submit a request to the Support Service explaining the reason for your disagreement.
USER RESTRICTIONS
When contacting the Company's technical support, the User is prohibited from the following actions:
Insulting technical support staff, Company representatives;
Using and sending information that does not have constructive content and prevents the normal functioning of technical support.
Multiple Requests that do not carry constructive content or are aimed at insulting technical support staff.
The threat of physical violence against other Users or representatives of the Company, technical support staff.
Misleading technical support staff.